Service Policies

Order Processing

All items are handcrafted and made to order. Once order is placed it may take 3-7 days to make & prepare order. Please allow 1-3 weeks to receive order.

Shipping & Handling

Once order is complete it will be shipped out the FOLLOWING Monday or Thursday.

 

Please keep in mind orders placed on Friday - Sunday may take longer to ship out. It takes 3-7 days to prepare package.

 

CaliVamp uses USPS delivery service. Once shipped you will receive an email with your USPS tracking number & should receive your package within 2-8 business days. We are not responsible for stolen, lost, or damaged items during delivery. If this occurs please contact USPS & refer to tracking number.

Refunds & Exchanges

ALL SALES ARE FINAL

 

However, if you receive the wrong item (must differ from receipt/ packing slip)  you may exchange the item within 14 days upon receiving it.

 

Customers are responsible for all shipping costs related to exchanges as well as re-shipping fees.

Payments

CaliVamp is currently a Wix Store, which is secured by SSL technology. Wix stores work with payment solutions that offer the high level of security (PCI DDS Level 1). CaliVamp uses PayPal and Square for all online transactions to protect sensitive information. Through PayPal CaliVamp will not receive sensitive financial information for example your credit card or bank account number.

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